Your local provincetown property manager
Hey there, I’m Marko and I’m a local property manager just starting here in Provincetown.
You might know me from Fudge Factory where I worked for 12 years or pedicabbing this past summer. This winter I’m launching a brand new property management company – Clean Room Property Management.
Over the years, every so often I’ve been hearing from property owners something along the lines:
Provincetown Fudge Factory 2005 — my very first job
- “…that their manager never picks up the phone after 5 pm or on weekends when something actually breaks.”
- “…that they only hear from their company when there’s a bill or a problem, never a proactive check-in.”
- “…that nobody ever sends photos after a storm—just a vague text saying ‘everything looks fine.’”
- “…that turnover cleans are rushed and they still find sand in the bedsheets or the fridge wasn’t wiped down.”
- “…that they feel nickeled-and-dimed for every little thing on top of the management fee.”
- “…that their manager is juggling 80 houses and they’re clearly not a priority.”
- “…that when they call with an emergency, it goes to voicemail and they hear back two days later.”
- “…that the person they signed with disappeared and now they’re dealing with some random employee who doesn’t know their house.”
Stuff like that, over and over. And while I was hearing about that year after year, I was thinking to myself “ If I cared enough I would do such a spectacular job that everybody would always be happy ”
I didn’t realize at a time that people’s general happiness is not directly correlated with how spectacular of a job I do, and also that doing such a spectacular job is not as easy as I thought back then, but we’ll come back to that later.
For many years I was fairly satisfied with the jobs I had (first Fudge Factory, then Dolphin Fleet) and generally not interested in changing them. But then “life happened” and I realized that working for others will never bring the sort of fulfillment and meaning to my life that would be worthwhile of the efforts I put into my work. I would much rather have the world, nature, society, and marketplace tell me what is appreciated and what I’m doing wrong, rather than a boss – even with all the risks that come with moving in this direction .
And so, the time has come for the next chapter of my life. As I remembered my conversations with local owners, I realized that while there are many property management companies operating in Provincetown, for most of them the execution is generally not that great.
And so it dawned upon me this is the type of business I should start and my objective with it should be – to make execution all that great – to make sure that those remarks above don’t apply to the work I do – to aim at the happiness of my clients, to the extent that my work can do that – and to do a spectacular job. Or at the very least- as spectacular as I’m capable given my current inexperience .
Thus, I developed a plan, (a plan that evolves fairly quickly) and as of winter 2025/2026, this is it:
- Let people know I exist and that I’m doing this – that is currently my problem #1 and I’m in the process of sending hundreds of letters to local property owners to address that
- Get my first jobs – no job is too small, since building positive word-of-mouth is far more important right now than what the work even is.
- Build a network for handling multiple emergencies at once—like if a big storm floods several properties. Right now, I can do one or two myself, but my focus this winter is to build ties with trustworthy tradespeople and a plan for emergency response. That is necessary to grow past a couple of clients.
- Prepare for summer cleanings – have the equipment, supplies, space, strategy, and people ready to tackle any cleaning job that comes our way come spring.
- Keep evolving and growing as we go into the future
So that’s it in a nutshell.
To sum it up, I will:
- be available 24/7 for emergencies
- personally pick up the phone 24/7 – I leave the sound on overnight to wake me up if someone calls
- call as soon as I can in case I can’t pick up
- always do what I say I will
- always be fair and transparent with pricing
- never nickel-and-dime, or “and then we found out this…”
- not take on a client if I can’t maintain the level of service to my other clients
- send pictures with updates after every visit
Someone told me “you don’t want to be married to this job” and I replied “actually, I do, for two or three years and then we’ll see where it goes.”
So – I will take this very seriously.
If you’d like us to work together, text me something at (774) 538 9060 and we’ll take it from there.
Marko Milosevic
